Return Policy

No Returns on Figure, Wall and 3D Lenticular Posters and Keychains.

Thank you for choosing to shop with us. To maintain transparency and provide the best possible service to all our customers, we have established the following No Return Policy:

  1. All Sales Are Final: We do not accept returns, exchanges, or refunds for any products purchased from our store, except as explicitly mentioned below.

  2. Exceptions: Returns will only be accepted in the following situations:

    • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 2 days of receiving your order. We will require clear photographic evidence of the damage or defect, as well as the original packaging. If the return is approved, we will provide a replacement or issue a refund.
    • Incorrect Item Received: If you receive an item different from what you ordered, please contact us within 2 days of receiving your order. We will provide instructions for returning the incorrect item, and upon verification, we will either send you the correct item or issue a refund.

  3. Return Authorization: You must obtain prior authorization from our customer service team by emailing wicksandfigs@gmail.com before returning any item. Unauthorized returns will not be accepted.

  4. Original Condition: Returned items must be in their original condition, including all packaging, tags, and accessories. 

  5. Refund Process: For eligible returns, refunds will be processed within 7 days of receiving the returned item.

  6. Final Sale Items: Certain items may be designated as final sale, and no returns will be accepted for these items. This information will be clearly indicated at the time of purchase.

  7. Cancellations: We do not accept order cancellations once an order has been placed.

Returns on our Candles:

If you are not satisfied with your purchased for any reason, you may return the item to us by contacting our customer service team at wicksandfigs@gmail.com. You will need a confirmation email from us before sending any items.

  • All returns with our candles must be new and unused condition. Any used candles won't be accepted. 
  • Please note that any items to be return, you will be responsible for all return shipping expenses. We recommend to use a tracking service for any returns.
  • Refunds will be made after we inspect the condition of the item upon receiving. Then, we will process the refund or exchange.
  • If by any chance the items is defective or damaged, please contact us at wicksandfigs@gmail.com for further actions.

If your have any questions regarding our return policy with figures and candles, please contact us.

By making a purchase from our store, you acknowledge that you have read, understood, and agree to abide by our No Return Policy. We appreciate your understanding and cooperation. If you have any questions or require clarification, please contact our customer service team before making your purchase.

Thank you for your business and support.